Privacy Policy

Kesha Impex (“Company”, “we”, “us”, or “our”) is committed to protecting the privacy and confidentiality of our business clients, partners, and website users. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website or use our services. It applies to all personal and business information collected through our platform. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information that is necessary to operate our business and provide professional diamond trading services.

1.1 Information You Provide Directly

• Contact Information: Full name, email address, phone number, Company Name to communicate regarding inquiries or transactions.
• Account Details: Username and password used to access your account.
• Shipping Information: Addresses and contact details required to process and deliver orders.
• Transaction Information: Order details & Order Status.

1.2 Automatically Collected Information

• Device type and operating system

This data helps us understand how users interact with our website and allows us to improve user experience.

1.3 Cookies and Tracking Technologies

• Essential Cookies: Enable login sessions and secure access.
• Performance Cookies: Help analyze website usage.
• Preference Cookies: Remember user settings.

You can control cookie settings through your browser. Disabling cookies may limit certain features.

2. How We Use Your Information

Providing Services

We use your information to respond to inquiries, process orders, and complete transactions efficiently.

Business Communication

Your contact details are used to send order updates, shipment information, and important service-related notifications.

Account Management

We use your information to create and maintain your account and ensure secure access.

Improving Our Website

We analyze usage data to enhance user experience and optimize services.

Security and Fraud Prevention

We monitor activity to prevent unauthorized access and protect our platform.

3. Data Storage and Security

• Secure hosting infrastructure
• SSL encryption (HTTPS)
• Restricted access to authorized personnel
• Regular system monitoring and updates

While we implement strong safeguards, no digital system is completely secure. Please protect your login credentials.

4. Sharing and Disclosure of Information

We do not sell or rent your information.

4.1 Service Providers

• Website hosting and maintenance
• IT and technical support

These providers are obligated to maintain confidentiality.

5. Your Rights

Access to Data: You can request access to the personal information we hold about you.

Correction of Data: You may update or correct your personal details through the app settings.

We may verify your identity before responding.

6. Third-Party Links

We are not responsible for the privacy practices of third-party websites. Please review their policies separately.

7. Data Retention

We retain your personal data as long as necessary for providing services and complying with legal obligations.

After deletion of your account, we securely dispose of your information.

8. Children’s Privacy

We do not knowingly collect information from individuals under 18 years of age.

9. Updates to This Privacy Policy

Changes will be posted with a revised “Last Updated” date. Continued use indicates acceptance.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us. We will respond within a reasonable time in accordance with applicable laws.